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Click & Collect: A Beginner’s Guide
February 24, 2021 @ 2:00 pm - 3:00 pm
Click & Collect: A Beginner’s Guide – how to serve your customers even when you are forced to close
Unlike the first lockdown, all retailers have the opportunity to offer a Click and Collect service.
If this is something that you have never considered before or maybe you have doubts about offering it, this is the session for you!
In this specialist session, we will cover all the key ingredients to offering a smooth customer experience with click and collect – including order capture, order confirmation, order preparation, order fulfilment and after sales services.
We’ll also save some time for a Q&A, but if you have a burning question you would like ask, you can submit this to us in advance when you register.